These Regulations give effect to Articles 12 and 28 of Regulation (EU) No. 181/2011 of the European Parliament and of the Council of 16th February 2011 concerning the rights of passengers in bus and coach transport and amending regulation (EC) No. 2006/2004 (“Regulation 181/2011”). This is directly applicable in member states. These Regulations also provide for the operational implementation of Regulation 181/2011 in relation to the designation of terminals, travel agents, tour operators and the complaints handling and enforcement of these aspects of the rights of passengers in bus and coach transport.
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